Terms of service

1.Definitions

Label 111 / Contractor: Label 111 Ltd, registered in England & Wales under company number 16456185. Steady Hosting is a trading name of Label 111 Ltd.

Client: the natural or legal person entering into an agreement with Label 111.

Agreement: the arrangements between the Client and Label 111, including quotations, order confirmations, these terms and the Steady Hosting storefront.

Services: all work performed by Label 111, including web design, web development, hosting, virtual and dedicated servers, domains, SEO, digital marketing, automation and related services.

Subscription: ongoing services billed monthly, such as hosting, managed servers or website packages.

Additional work: work that falls outside the initially agreed scope.

Platform / Dashboard: the client portal for requests, communication, servers, domains and invoicing.

2.Applicability

These terms apply to all offers, quotations, agreements and services of Label 111, unless otherwise agreed in writing.

The Client's general terms are expressly rejected.

Deviations are valid only if confirmed in writing (email is sufficient) by both parties.

3.Offer and formation of the agreement

All quotations are non-binding and valid for 30 days unless another period is stated.

An agreement is formed when the Client accepts a quotation in writing, makes a payment, or starts using Label 111's services.

Label 111 may refuse an assignment without stating reasons, in particular if the Client's content, reputation or activities are unlawful or inconsistent with Label 111's values.

4.Services

Label 111 will perform the agreed services to the best of its ability. Label 111 has an obligation to use reasonable endeavours, not an obligation to achieve a specific result, unless expressly agreed otherwise in writing.

Delivery timelines are indicative. Delay does not entitle the Client to terminate or claim damages, except in cases of intent or gross negligence.

Additional work is carried out only after written confirmation and is billed separately at the applicable hourly rate or an agreed fixed fee.

Label 111 may engage subcontractors without the Client's prior consent, unless otherwise agreed in writing.

5.Subscriptions and duration

Subscription services start on the date stated in the order confirmation and run indefinitely unless otherwise agreed.

Subscriptions can be cancelled monthly unless a minimum term is agreed in the quotation. Cancellation must be given in writing before the first day of the new month.

One-off setup fees are non-refundable, including on early termination.

Label 111 may suspend or terminate a subscription for persistent non-payment (more than 30 days overdue), after prior written notice.

6.Pricing and payment

All prices exclude VAT where applicable, unless stated otherwise. Reverse charge may apply for EU B2B clients.

Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.

If payment is late, the Client is in default by operation of law. Label 111 may charge statutory (commercial) interest and extrajudicial collection costs in accordance with applicable rules.

Subscription fees are invoiced monthly in advance. Where direct debit applies, the invoice serves as notice.

Label 111 may adjust rates annually by no more than the Dutch CBS consumer price index or UK CPI, plus a maximum of 5%. The Client will be informed in writing at least 30 days in advance.

7.Termination

Either party may terminate the agreement in writing with immediate effect if the other party is insolvent, applies for a moratorium, or materially breaches the agreement and fails to remedy within 14 days of written notice.

After a subscription ends, Label 111 will on request provide an export of project data. Hosting and the client portal are deactivated after the last paid period.

All invoiced amounts that have fallen due remain payable on termination.

8.Client obligations

The Client shall provide timely information, materials and access required for the services. Delays caused by late delivery cannot be attributed to Label 111.

The Client warrants that it is entitled to use the materials supplied and that they do not infringe third-party rights.

The Client is responsible for proper use of the platform and data managed through the dashboard.

The Client shall promptly notify Label 111 of changes to contact details, payment information or circumstances affecting performance.

The Client shall refrain, both during and after the term of the agreement, from making any statements — whether verbal, written, or via social media — that directly or indirectly harm the reputation, name, business operations, or employees of Label 111. This includes posting misleading, negative, or unfounded content relating to the services, work, or results of Label 111.

In the event of a breach of this article, the Client shall owe Label 111 an immediately payable sum of £2,500 per breach, plus £500 for each day the breach continues following written notice, without prejudice to Label 111's right to claim full compensation for any actual damages exceeding this amount.

9.Intellectual property

All works developed by Label 111 (designs, code, copy, concepts) remain the property of Label 111 until the Client has paid all amounts due in full.

After full payment, copyright in the commissioned specific deliverables transfers to the Client, unless otherwise agreed in writing. Reusable templates, frameworks, open-source components and generic libraries remain the property of Label 111 or the relevant licensor.

Label 111 may showcase the project in portfolios, case studies and marketing unless the Client objects in writing.

The Client grants Label 111 a non-exclusive licence to use supplied materials to perform the assignment.

10.Liability and indemnity

Label 111 is liable only for direct loss caused by its intent or gross negligence.

Label 111's total liability is in any event limited to the fees paid by the Client to Label 111 in the three months preceding the event giving rise to liability.

Label 111 is not liable for indirect loss, consequential loss, lost profit, lost revenue, reputational harm or data loss.

Label 111 is not liable for loss arising from incorrect or incomplete information from the Client, failures of third-party providers, or the Client's breach of these terms.

The Client indemnifies Label 111 against third-party claims relating to content supplied or approved by the Client.

11.Force majeure

Label 111 is not required to perform obligations that cannot reasonably be performed due to force majeure, including failures at hosting or other external providers, cyber attacks, pandemics, strikes and government measures.

Obligations are suspended for the duration of force majeure. If it lasts longer than 60 days, either party may terminate the agreement in writing without liability for damages.

12.Confidentiality

Both parties shall keep confidential all confidential information received under the agreement.

This duty does not apply to information that is public, already known to the recipient, or must be disclosed by law or court order.

The duty applies for the term of the agreement and two years thereafter.

13.Personal data

Label 111 processes personal data in accordance with the EU GDPR and the UK GDPR. Processing is covered by the Privacy Policy on this website, which forms an integral part of the agreement.

14.Changes to these terms

Label 111 may amend these terms. Changes will be announced at least 30 days before they take effect, in writing or by email to active Clients.

If the Client does not accept the changes, it may terminate the agreement in writing before the effective date.

Continued use of the services after the effective date constitutes acceptance of the amended terms.

15.Governing law and disputes

The laws of England & Wales apply to all agreements with Label 111, without prejudice to mandatory consumer protections elsewhere.

Disputes shall first be resolved in good faith. If no resolution is reached, disputes shall be submitted to the competent courts of England & Wales. Consumers in the EU/Netherlands may have rights before another competent court under mandatory law.

Nothing in this section limits the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16.Contact

Label 111 Ltd, company number 16456185.

Registered office: 182-184 High Street North, London, E6 2JA, United Kingdom.

Email: info@label111.nl