Privacy policy

1.Who we are

Label 111 Ltd is a digital company that designs and builds websites, hosting, infrastructure and related systems. We are registered in England & Wales under company number 16456185. Steady Hosting is a trading name of Label 111 Ltd.

Company: Label 111 Ltd. Company no. 16456185. Address: 182-184 High Street North, London, E6 2JA, United Kingdom. Email: info@label111.nl.

2.What personal data we process

Contact details: name, email address, phone number — provided via forms or direct contact.

Business details: company name, job title, location — optionally provided with quote or account requests.

Communications: content of emails, tickets or other correspondence.

Technical data: IP address, browser type, device type, pages visited and session duration — collected via cookies and analytics.

Client portal data: login details, project and server status, invoice information and documents exchanged through the dashboard.

3.Why we process this data

Delivering services: building websites, hosting, servers, project management and support.

Quotes and billing: estimates, invoices and payment processing.

Communication and support: responding to enquiries, project updates and scheduling.

Improving our services: analysing site usage where this does not override your privacy rights.

Marketing, only with explicit opt-in: newsletter and relevant updates.

Legal obligations: tax, accounting and statutory retention.

4.Legal basis

Performance of a contract: processing necessary to deliver the agreed service.

Legal obligation: for example invoice retention for 7 years.

Legitimate interests: analysing website traffic to improve our services, where this does not override your rights.

Consent: for direct marketing emails. You may withdraw consent at any time.

5.Retention periods

Contact forms and quote requests: 2 years after last contact.

Client files: duration of the engagement plus 2 years.

Invoices and financial records: 7 years (statutory requirement).

Client portal data: duration of the subscription plus 6 months.

Analytics (pseudonymised): 26 months.

Marketing / newsletter: until you unsubscribe.

6.Sharing with third parties

We never sell your data. We share data only with trusted processors necessary for our services, under appropriate agreements: hosting and infrastructure (EU / UK), analytics (with appropriate safeguards for transfers outside the EEA), email delivery (EU), accounting and invoicing (EU), and payment processing (EU / UK).

For transfers outside the EEA we implement appropriate safeguards such as Standard Contractual Clauses.

7.Cookies

Essential cookies: session management and form functionality. No consent required.

Analytics cookies: measuring traffic. Configured to respect applicable rules.

Marketing cookies: retargeting and ad measurement. Consent required.

You can refuse or delete cookies in your browser settings. Essential cookies are required for basic site operation.

8.Security

We implement appropriate technical and organisational measures, including HTTPS/TLS, access on a need-to-know basis, two-factor authentication for internal systems where applicable, regular backups, and confidentiality duties for staff and processors.

If a breach poses a risk to your rights and freedoms, we will notify the supervisory authority and, where required, you without undue delay.

9.Your rights

You may request access, rectification, erasure (subject to legal retention), restriction, portability, and object to processing based on legitimate interests or direct marketing. Where processing is consent-based, you may withdraw consent at any time.

Send requests to info@label111.nl. We respond within 30 days and may ask for proof of identity.

10.Complaints

If you have concerns, contact us first at info@label111.nl. You may also lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl) or the Information Commissioner's Office (ico.org.uk).

11.Changes to this policy

We may update this privacy policy from time to time. The latest version is always on this page. For material changes we will notify active clients by email.

12.Contact

Email: info@label111.nl

Post: Label 111 Ltd, 182-184 High Street North, London, E6 2JA, United Kingdom.