Troubleshooting
My server is not reachable
Portal status first, then firewall, disk and SSH.
Check Steady
Confirm the server is running in the portal and that there is no platform incident on the status page. Try restart from the portal. Use the console when SSH fails and console is enabled.
Check the machine
A host firewall, a full disk, or sshd down explains most tickets. From the console, check df -h, systemctl status ssh, and ufw status. Confirm you are connecting to the IPv4 shown in the portal, not an old DNS record.